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Shipping



YES Bikes ships Australia wide

Bikes are shipped boxed, and 90% assembled. The final assembly required includes the installation of the handlebars, front wheel, pedals and saddle.

Adjustments are then required followed by an overall check to make sure all nuts and bolts are tightened. We recommend that the assembly is done by a qualified bike mechanic or other suitably qualified person.

Damage caused by incorrect assembly is not covered by warranty.



Delivery

Orders are despatched within 1 to 2 working days. You'll receive an email with tracking information once the order has been despatched.

Certain periods of the year are seasonably busy, with much higher volumes than normal. At these times, we still aim to despatch within 1 to 2 days, but deliveries may take a little longer due to our couriers' workload.

It's always best to send to an address that always has someone in attendance, such as a business address. If there is no one there to take delivery the courier will leave a 'sorry we missed you' card, allowing you to arrange redelivery.

Please note that we do not deliver to PO Boxes. Please contact us if you have any questions.

 

 

 

Returns



Your satisfaction is our first priority at YES Bikes. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or offer a refund. You must notify us of the issues within 7 days of purchase.

Items should be returned in their original condition: new, unused, and with the original packaging intact.

Returns that are damaged, soiled or altered will not be accepted and no refund will be given (re-delivery of the bike will have to be paid by the customer).

We'll need the following information to quickly process your return:

Your order number, it appears on the top of your order confirmation email
Your name and address
A description of the issue with the item that you are returning
Whether you would prefer a refund or exchange

For any other queries regarding exchanges or refunds send us a message through our contact page or email us directly at info@yesbikes.com.au